The quantity of digital text data has grown exponentially in recent years and will continue to grow. From social media posts to customer transactions, surveys, reviews, chats, emails and more, ...
Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media. For several years speech analytics solutions ...
This study leverages text analytics to identify work themes managed by primary care physicians in their electronic health record (EHR) inbox messages and inform managers on workflow redesign.
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