Artificial intelligence tools that can “listen” to live calls and provide real‑time guidance are increasingly attractive to businesses, including sales and customer service among other functions.

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Truecaller is a leading caller identification service used by millions worldwide. Part of the reason it’s so popular is its generous feature set that gets frequently updated with new features, such as ...

Caller identity app Truecaller has introduced call recording on both iOS and Android. While restrictions on both operating systems prevent apps from recording calls natively, Truecaller is getting ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Truecaller is using AI to bring back call recording to its app. The feature is now available for premium users on iOS and Android. For the unaware, the company introduced the call recording feature on ...

That’s incredibly helpful — not to mention quite legal (see below). And it means you can capture all the details of a call, even if you’re a sloppy notetaker or you don’t have a pen handy. With ...

Google recently announced a native Call Recording feature for Pixel phones, and now it is finally rolling out, giving you a simple, built-in, and reliable way to save important calls. Imagine you ...

The feature is getting a wider rollout on older Pixel devices that don’t support Google’s AI-powered Chat Notes feature. The feature is getting a wider rollout on older Pixel devices that don’t ...

After subtly updating the help page on Call Recording, Google seems to be gearing up to bring the full recording to some Pixel devices in more regions. Earlier this month, Google was spotted updating ...

Truecaller is discontinuing its call-recording function on iOS — just over two years after the feature was launched — as the Swedish company opts to focus on its core offering: fighting spam calls. On ...